BOSS vs LEADER
May 31, 2016

Every business and work group has a boss, but only some have a leader at the helm. The differences are clear and which one your organization has will determine what you can achieve and how you will achieve it. So …

THE $20 BILL
November 30, 2015

A well-known speaker started off his seminar by holding up a $20 bill. In the room of 200, he asked, “Who would like this $20 bill?” Hands started going up. He said, “I am going to give this $20 to …

Profile of Highly Prosperous Dentists
November 18, 2015

Clinical confidence and excellence. High self-esteem. Has a deep appreciation for the people who assist them in their journey, starting with family or origin through contemporaries and fellow team members. Excellent communication skills. Ability to communicate feelings to people. A …

Highlighting the “4 Rs” of Marketing
September 24, 2015

A successful marketing strategy requires breaking from tradition to create new ideas and approaches when dealing with patients, vendors, and team members. For more than 50 years, little has changed about the textbook definition of the “4 Ps” of marketing …

Ten Steps to Better Listening
September 1, 2015

1. Realize the need for concentration. The first step toward developing good habits is to discard the myth that listening is effortless. Since we can speak at a much slower rate than we hear, listening alertness is easily compromised. Pay attention …

Dressed for Success: You and Your Office
June 16, 2015

Have you ever seen your office through a new patient’s eyes? Walk in the front door; is the entryway clean and uncluttered? Sit down in the reception room, is the furniture in good condition and unsoiled? Are the magazines current, …

Opinions From Patients About Dental Practices
May 15, 2015

What Patients Said They Liked: 1. “Warm fuzzies” from the staff 2. Human, caring doctors 3. Painless dentistry 4. Doctor calls to check on patients 5. Clean and esthetic facility 6. Great feelings in the office 7. Good/painless injections 8. …

The Ten Commandments of Change
May 7, 2015

Change is more acceptable when it is understood, than when it is not. Change is more acceptable when it does not threaten security, than when it does. Change is more acceptable when those affected have helped to create it, than …