September 13, 2021
Today we welcome Dr. Brad Anderson to the podcast. Dr. Brad is the CEO and owner of Anderson Dental in Fargo, ND. These are the topics we covered today: What sets Anderson Dental apart in the dental marketplace? How do …
September 9, 2021
Are you in the dental practice experience business? Before spending money on marketing or a new website, determining the business of the dental practice is the first priority. The desires of dental patients will determine that business. What is it …
August 22, 2021
Dentists, do you ask how I should provide a dental office experience? Remember to recognize them and build a sense of belonging When was the last time a business you deal with sent you a thank you note or made …
August 19, 2021
Dentists have trouble with knowing the true state of their office culture. The dental employer /employee work relationship lends itself to keeping the employer from ever knowing the true attitudes and feelings staff have about their employer and the job …
August 15, 2021
Dentists, do you ask how I should provide a dental office experience? Remember that feelings are emotions. The truly happy patient feels an emotional connection with the office and with the doctor and staff personally. This means the staff has …
August 8, 2021
Dentists – remember you are not your dental patient. One of the easiest traps to fall into is to think that patients want what the doctor or hygienist want and like what they like. This mistake is easy to make …
July 29, 2021
Determining the business of your dental practice is the first priority Before spending money on marketing or a new website, determining the business of the practice is the first priority. The desires of patients will determine that business. What is …
July 22, 2021
Starbucks knows how to get their customers to come back and back again. Every afternoon Marty walks four and a half blocks to the Starbucks near his office. He can get coffee free at the office yet he walks past …
July 15, 2021
You are not your patient. One of the easiest traps to fall into is to think that patients want what the doctor or hygienist want and like what they like. This mistake is easy to make when there is a …
July 8, 2021
We find today, as the virus ends, the challenge is keeping talented people in the profession The question now is, how to keep vitally important team members on the team. A dream job isn’t always about money, but it’s difficult …