May 7, 2015
Change is more acceptable when it is understood, than when it is not. Change is more acceptable when it does not threaten security, than when it does. Change is more acceptable when those affected have helped to create it, than …
April 21, 2015
It is important that each member of the team personally recognize that if they seek to be compensated well, their self-worth must be communicated in verbal as well as non-verbal methods so that patients perceive their value and will pay …
March 11, 2015
Determine Need for Hiring: Job Vacancy or Practice Growth Panic vs. strategic hiring: NEVER make a hiring decision when you’re in a crunch situation! 1. Assess the Hiring Need a. Is this the right job given our current goals? b. …
February 23, 2015
The responsibility of creating dental offices able to quickly adapt to the fast pace of change lies solely with those in leadership roles. More often than not, this is the doctor. However, in highly developed, team-centered offices, it will also …
February 2, 2015
Introduction Let’s say a new family moves in down the street, and the neighborhood throws a barbeque so everyone can get acquainted. During the evening, the new neighbor says, “I need to find a really good dentist for my kids. …
January 15, 2015
Incentives work best when a staff member’s base pay is sufficient so that the amount of money they earn is not a big issue. Once this is accomplished, then there are three factors that lead to a team member’s substantially …
December 22, 2014
That ringing phone may be inconvenient for you sometimes, but without it, your practice wouldn’t be in operation. Every call is important. The way you and your staff handle yourselves on the phone determines how efficiently you can run your …
December 10, 2014
Determine Need for Hiring: Job Vacancy or Practice Growth Panic vs. strategic hiring: NEVER make a hiring decision when you’re in a crunch situation! 1. Assess the Hiring Need Is this the right job given our current goals? What are …
October 7, 2014
The quality of the team in today’s dental practice constitutes an absolute limitation on the level of achievement for the dentist. It is the team who facilitates productivity, the team who stimulates desire for the finest dentistry. It is the …
September 30, 2014
If they aren’t, they should be! One of the most important keys to the growth of your dental practice just may be strong word-of-mouth and excellent referrals from a satisfied patient. Historically, your dental office will receive over 70 percent of …