If I were to ask 100 dentists, “What is the most important piece of technology in your dental office?” I can imagine what the responses would be-CEREC, digital x-rays, Invisalign, 3-D CT, and many, many more. However, the most important …
Most dental practices see emergency patients as a nuisance. Not only do they bring chaos to your day, you typically never hear from them again. You do your best to get them out of pain as quickly as possible, but …
Every business and work group has a boss, but only some have a leader at the helm. The differences are clear and which one your organization has will determine what you can achieve and how you will achieve it. So …
A well-known speaker started off his seminar by holding up a $20 bill. In the room of 200, he asked, “Who would like this $20 bill?” Hands started going up. He said, “I am going to give this $20 to …
Clinical confidence and excellence. High self-esteem. Has a deep appreciation for the people who assist them in their journey, starting with family or origin through contemporaries and fellow team members. Excellent communication skills. Ability to communicate feelings to people. A …
A successful marketing strategy requires breaking from tradition to create new ideas and approaches when dealing with patients, vendors, and team members. For more than 50 years, little has changed about the textbook definition of the “4 Ps” of marketing …
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1. Realize the need for concentration. The first step toward developing good habits is to discard the myth that listening is effortless. Since we can speak at a much slower rate than we hear, listening alertness is easily compromised. Pay attention …
Have you ever seen your office through a new patient’s eyes? Walk in the front door; is the entryway clean and uncluttered? Sit down in the reception room, is the furniture in good condition and unsoiled? Are the magazines current, …
What Patients Said They Liked: 1. “Warm fuzzies” from the staff 2. Human, caring doctors 3. Painless dentistry 4. Doctor calls to check on patients 5. Clean and esthetic facility 6. Great feelings in the office 7. Good/painless injections 8. …